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Disclosure of Information
Please note that the information you provide is the basis of your contract with the insurer. We are not a party to that contract and accept no liability for any breach of your contract, by you or the Insurer. It is your responsibility to provide complete and accurate information to the insurers when you take out your insurance policy, as well as throughout the life of your policy and when you renew your insurance. It is therefore essential to ensure that in relation to any proposal forms, claim forms and all other documents, all material facts are disclosed and all details you have entered are full and accurate before signing the declaration.
Please note that if you fail to disclose any material information to your insurers this could invalidate your insurance cover and could mean that part or all of a claim may not be paid. If you are in doubt on whether to advise the insurer of a change in circumstances that may affect the cover, it is preferable to advise the insurer. You are advised to keep copies of documentation sent to or received from us for your own protection. Please do consult us if you are in doubt on any aspect.
Complaints
It is always our intention to provide a first class service. However, should you have any cause for complaint you should in the first instance contact in writing to:
Managing Director
RMC Exclusive Insurance Services Ltd
8 Grantham Avenue
Great Notley
Braintree
Essex CM77 FP
By telephone 01376 325051
Your complaint will be acknowledged the next business day and if it cannot be resolved straight away we will indicate when you may expect an answer.
Should your complaint not be resolved to your satisfaction you may be entitled to refer it to the Financial Ombudsman Service.
Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Quotations
We do not provide verbal quotations. Any premiums discussed by telephone are “indications only” and are not binding on the Company. Quotations will be given in writing providing a reference and will always state the name of the Insurer.
Quotations are normally valid for a period of 30 days provided that all the information given at the time of the quotation is correct and in full.
If changes have to be made to the quotation this may affect the premium. Insurers reserve the right to change the terms of their policy which may affect the premium.
Payment of Premiums
Insurance premiums are payable in full before the inception of cover. We accept payment by cheque.
You may be able to spread your payment through insurers’ instalment schemes or a credit scheme that we can arrange for you. Upon request we will explain the available options and any cost in full.
Awareness of Policy Terms
When a Policy is issued you are strongly advised to read it carefully. That document, schedule and any certificate of insurance is the basis of the insurance contact you have purchased. If you are in any doubt over any of the policy terms or conditions, please seek our advice promptly.
Cost & Remuneration
We will provide details of the premium costs of each of the policies offered. We will not impose any fees or charges in addition to the premium required without first disclosing the amount and purpose of the charge.
We reserve the right to charge for policy amendments, claims handling and/or cancellations. Duplicate policy information sent to you or, on your instruction, to a third party, may result in a charge of £30.
We will be paid for arranging the insurance in the form of commission or brokerage paid to us by insurers underwriting the insurance. We will in addition be entitled to benefit from any earnings we are able to generate through management of cash balances held on behalf of insurers and clients which are not identifiable to any individual client.
As an insurance intermediary we may ask other brokers to assist us in responding to your requirements and instructions, these brokers will usually be paid out of the commission or brokerage available to us.
Cancellation
Retail (private) customers will have a right to a statutory 14 day “cooling-off” period to allow them to reconsider the cover they have selected and to cancel it if they wish.
Instructions will only be accepted in writing from the policyholder, the Certificate of Insurance must be returned.
Cancellation, outside of any “cooling-off” period, will be undertaken on a pro-rata basis provided no claims have been made in the year of cancellation.
Statutory Trust
For your information the premium paid to ourselves for your policy will be held in a statutory trust, client account until it is paid to the insurer. This means that the bank or any other creditor have no charge on the premium.
The commission due to ourselves from your premium is drawn as soon as the premium is paid by yourself or the finance provider and has been cleared by the bank.
Claims
If you have occasion to claim on your policy you must notify the insurer immediately by following the claims instructions that accompanied your Certificate of Insurance.
You should not admit liability nor agree to any course of action, other than emergency measures carried out to minimize the loss, until you have agreement form your insurer. If in any doubt please contact the claims line.
Documents
With your consent we reserve the right to retain Certificates of Insurance or other policy documents at this office until all payments due under the policy have been made.
By accepting this agreement, you agree that delivery of any certificates of insurance to us shall constitute delivery to yourself, in accordance with statute law. Should we withhold any documents we will ensure you receive full details of your insurance cover.
Notice
Insurers pass information to the Claims and Underwriting Exchange run by Insurance Database Services Ltd and the Motor Insurance Anti-fraud and Theft Register run by the Association of British Insurers. The aim is to check information provided and also prevent fraudulent claims.
Confidentiality
Unless required by law, public interest, virtue of our being regulated by the FSA or you give your consent all information you supply will be kept confidential to us and the parties involved in the normal course of arranging and administrating your insurance.
Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. Should you have any queries please write to us.
Your acceptance of these Terms of Business does not affect your statutory rights.
These Terms and Conditions are effective from 8 th August 2005.
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