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We are required to give you this information by the FSA, the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
RMC Exclusive Insurance Services Ltd, 8 Grantham Avenue, Great Notley, Braintree, Essex CM77 7FP is authorised and regulated by the Financial Services Authority, our FSA Register number is 434301.
Our permitted business is arranging general insurance contracts. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
What products and services do we offer?
We specialise in providing Property Owners (i.e. Buildings) Insurance, therefore our products meet the demands and needs of those who wish to ensure that the building(s) for which they are responsible is appropriately covered e.g. if the building suffers damage or a third party is injured whilst visiting or in the vicinity of the building, the insurer will pay the insured the amount of loss in accordance with the provisions of the insurance policy.
Directors & Officers liability Insurance for the Residents Management Company is an ancillary product which meets the demand and need of those who wish to ensure that they and their colleagues, who are Directors or Officers, are compensated for financial loss as arises from any claim first made against them personally, either jointly or severally, during the period of insurance by reason of any wrongful act. Subject to terms, conditions and limitations of the policy.
Engineering i.e. Lift Inspection is an ancillary product which meets the demand and need of those who wish to ensure that the machinery i.e. a lift within the building for which they are responsible is inspected by an approved person in accordance with current legislation.
We only offer products from a limited number of insurers for; Property Owners (Buildings); Directors & Officers Insurance and Engineering. Ask us for a list of insurers we offer insurance from.
We are an independent company and not contractually (with any insurer) obliged to conduct our insurance activities in this way. The insurers currently used are chosen on their merits with regard to price competitiveness, level of cover and standards of service, therefore the names may change from time to time in the future.
We will advise and make a recommendation for you after we have assessed your needs for the above mentioned products. Any advice or recommendations from us re the above mentioned products will be restricted to commenting on the policies available from the selected insurers only and not on the basis of an analysis of the wider market. You will then need to make your own choice about how to proceed.
Complaints
It is always our intention to provide a first class service. However, should you have any cause for complaint you should in the first instance contact in writing to:
Managing Director
RMC Exclusive Insurance Services Ltd
8 Grantham Avenue
Great Notley
Braintree
Essex CM77 FP
By telephone 01376 325051
Your complaint will be acknowledged the next business day and if it cannot be resolved straight away we will indicate when you may expect an answer.
Should your complaint not be resolved to your satisfaction you may be entitled to refer it to the Financial Ombudsman Service.
Financial Services Compensation Scheme
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.
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